Las Vegas first responders leaned on training, improvised for chaos
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Firefighters from the Clark County Fire Department talk about the chaos and moments of heroism they experienced while responding to the mass shooting on Las Vegas Boulevard. USA TODAY
On any other day, during any other emergency, Clark County Deputy Fire Chief Jon Klassen would tell bystanders to remain calm, stick around and let investigators do their jobs.
Oct. 1, 2017, was not that day.
Klassen arrived at the Route 91 Festival minutes after a hailstorm of bullets leveled dozens in the crowd of more than 20,000 people. Many were dying or already dead. And the rest, Klassen understood immediately, needed to get out.
“I was not telling everybody, ‘Stay here, help’s on the way,’” Klassen said in a Thursday interview. “I was saying, ‘Get the hell out of here. Go! If you can run, if you can carry, if you can get out, go.’”
First responders from Clark County Fire spoke publicly Thursday to recount their roles in the most deadly mass shooting in modern history. While many said they leaned on their professional training, they also spoke of swift improvisation — by themselves and others — in a moment of bedlam.
Belts became tourniquets, folding tables became stretchers, and trucks became ambulances.
“There wasn’t a whole lot of direction out there,” Klassen said. “It was just people being good people.”
Assistant Fire Chief Troy Tuke was on his way to be a hospital liaison that night when his marked vehicle was flagged down by people in a pickup truck. Two in the truck bed had been shot, so Tuke offered to be their escort to get the patients to the hospital as quickly as possible.
Klassen said he was mobbed by concertgoers as soon as he drove up to the scene in his fire department vehicle. They banged on the hood of his car and begged for transport for their friend, their wife, their brother.
“I did not know when I was going over there what I was going to run into, which was Armageddon,” he said. “It was just running, screaming, crying, bleeding, carrying, shouting, corpses, panic.”
Klassen knew he couldn’t transport anyone in his vehicle but told them he had a first-aid kit in the back.
“I’ll pop my back lid, grab what you need, do what you need to do,” he said.
Klassen’s role that evening was that of a director. He took over the east division of the venue, coordinating which areas, and people needed the most immediate ambulance and EMS services.
But he also went off-script and assumed a leadership role with non-employees. So many concert attendees from across the country approached him. They said, “I’m from New York. … I’m from California. … I’m a fireman. … I’m an EMT. … What can I do? How can I help?”
“To the point, it was like, ‘Just go find somebody that needs help and help them,’” Klassen said. “’Just go be nice to somebody. Help somebody who needs your help.’”
They did. Everywhere he looked, Klassen watched fellow citizens rescue one another. Six men shouldered a folding table they’d made into a makeshift stretcher. Others uprooted barricades to carry their patients. Klassen witnessed no fewer than three pickup trucks leaving the scene with CPR in progress in the truck’s bed.
To his knowledge, Klassen said, these people weren’t first responders. They were, as Klassen put it, ‘normal people.’
“But they were good normal people,” he said. “I saw the most amazing acts of beauty and just powerful things out there that night.”
Clark County Fire Department Chief Greg Cassell addressed reporters Thursday morning and underscored the preparations his and other local fire departments had undergone to train for such a scenario.
For years, its personnel worked as part of a fusion center with local law enforcement. They ran drills in schools, malls, hotels and hospitals — enclosed spaces where mass shootings have historically occurred. But they never planned on the type of open-air, scattered scenario they faced Sunday night.
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LAS VEGAS STRIP SHOOTING, AT LEAST 50 DEAD First responders describe Vegas massacre chaos | 2:07
First responders detailed Thursday the chaos that followed the mass shooting in Las Vegas Sunday night. Clark County Fire Chief Greg Cassell credits emergency response crews with being on scene within five seconds of the attack. (Oct. 5) AP
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Clark County Coroner John Fudenberg said all 58 victims in the shooting at a Las Vegas concert have been identified and families notified. Fudenberg declined to answer questions about how the victims died. (Oct. 5) AP
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The megastar opened her show in Las Vegas with an emotional tribute to the victims of the Route 91 Festival shooting. USA TODAY
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Sheriff Joseph Lombardo of the Las Vegas Metropolitan Police Department releases a timeline of the deadliest mass shooting in U.S. history. USA TODAY
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President Donald Trump hailed first responders and cab drivers who ferried the wounded to hospitals as heroes. (Oct. 4) AP
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President Donald Trump somberly thanked first responders who rushed to help after the mass shooting in Las Vegas, telling them Wednesday that ‘America is truly a nation in mourning.’ (Oct. 4) AP
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President Donald Trump told the people of Las Vegas that the nation stands with them as they bear the pain of the worst gun massacre in modern US history, saying, ‘We will struggle through it together.’ (Oct. 4) AP
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Las Vegas Metro Police have released footage from the body cameras worn by officers responding to the scene of the shooting Oct. 2, 2017. Las Vegas Metropolitan Police Department
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Nurses from the University Medical Center in Las Vegas detailed the ‘chaos’ inside the trauma unit where over 100 patients were treated following the mass shooting in Las Vegas. (Oct. 3) AP
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Victims of the Las Vegas mass shooting that killed at least 59 people are beginning to be identified.
Video provided by Newsy Newslook
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University of Nevada Las Vegas students attended a candlelight vigil on Monday night, less than 24 hours after a gunman killed dozens and wounded hundreds at a country music festival. (Oct. 3) AP
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Several Las Vegas blood drive sites have reached capacity the day after the deadliest mass shooting in U.S. history. Donors are being told to return throughout the week as supplies run low. USA TODAY
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More dramatic cell phone video has emerged of the terrifying moment a gunman fired a hail of bullets on an outdoor country music festival on the Las Vegas Strip, killing at least 58 people and injuring more than 500. (Oct 2.) AP
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LAS VEGAS STRIP SHOOTING, AT LEAST 50 DEAD How the Las Vegas shooting unfolded | 2:17
A motion graphic explaining how the events unfolded when Stephen Paddock opened fire from his hotel room on concert goers at the Route 91 Harvest music festival near the Mandalay Bay resort and casino on the Las Vegas Strip. Ramon Padilla, Janet Loehrke George Petras, Jim Sergent USA TODAY
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After surviving the deadliest mass shooting in U.S. history, witnesses describe how a country music festival in Las Vegas turned into “mass hysteria.” USA TODAY
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Mark Kelly and his wife, former Rep. Gabrielle Giffords, responded to the mass shooting in Las Vegas. They called for “more than prayers” from President Trump. USA TODAY
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A concertgoer captured the moment a gunman opened fire on an outdoor music festival on the Las Vegas Strip, killing scores of people and wounding hundreds of others. Country music star Jason Aldean was performing when the gunfire began. AP
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President Trump offered prayers and condolences in the wake of the Las Vegas mass shooting. He announced he will travel to Las Vegas on Wednesday. USA TODAY
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Country musicians took to social media to respond to the shooting in Las Vegas video by Michael Schwab/Tennessean
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Las Vegas Metropolitan Police say one of their own was among the scores of concertgoers killed when “lone wolf” gunman Stephen Paddock opened fire on crowds at the Route 91 Harvest music festival. USA TODAY
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Raw video shows the confusion as shots rang out during Jason Aldean’s performance at the Route 91 Harvest music festival near Mandalay Bay Resort and Casino in Las Vegas. USA TODAY
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Video shows people running and ducking as shots rang out at the Route 91 Harvest music festival in Las Vegas. USA TODAY
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The victims fled to airport property, hotels, and streets sometimes several blocks away, their accounts and locations confusing 911 operators as to whether a shooter struck elsewhere.
Still, Cassell said, fire and ambulance teams applied their training and equipment accordingly. More than 200 patients were transported to area hospitals by fire and EMS crews, he said.
He lauded the department’s partnership with police in an incident command system — an operation that designates one or two people in charge to limit confusion.
“This unified incident command saved lives,” Cassell said. “There is absolutely no doubt in my mind that the fact that we were standing toe to toe, shoulder to shoulder, with police officers to integrate our response was critical.”
Travis Haldeman, a fire engineer for Clark County Fire Department, was off-duty that night, attending the country festival with his wife, Haley, and friends.
Like everyone, the couple thought the initial burst of gunfire had been firecrackers. The gravity of the situation registered by the second round.
The two hopped over a metal barrier that was about 10 feet away to try and take cover. It was then that they decided to separate: Haley Haldeman would run to the nearby Tropicana resort, and Travis Haldeman would stay back to help the wounded.
But the gunfire started again as soon as the two separated, so Haley Haldeman ducked for the nearest shelter in view — a small stage set up in the middle of the venue for a camera. She and an Anaheim firefighter and his wife would soon make a break for it, at last making it into the employee entrance of the Tropicana.
Meanwhile, Travis Haldeman went back over the barrier and assessed the carnage. Several people were already dead; others were pouring blood.
A man shot in the leg caught Haldeman’s eye. Someone had given the man a T-shirt to soak the blood, but it failed to control the bleeding. So Haldeman removed his belt, cinched it around the man’s leg, threw him on his back and took off toward the medical tent.
As he ran, Haldeman said, about three bullets skipped across the pavement no more than 10 feet ahead of him.
Haldeman dropped off the injured man at the medical tent and went back for two hurt women who had caught his eye. One had been shot in the hip and couldn’t walk, the other in the shoulder. He carried the one with the hip injury back to the medical tent, while the other held onto his shirt.
Back at the medical tent, he and others went to work. They started IVs, bandaged up wounds, tightened tourniquets.
“We kind of all had our own few patients we were tending to,” he said.
One of his patients was an 18-year-old woman who had been shot in the lower back and was having trouble moving her legs. Travis tried to keep her calm and under control when, out of nowhere, her father appeared.
Her father was an off-duty metro officer who had come to assist the injured. He had no idea one would be his daughter, Haldeman said.
“It really speaks to how … big a city Las Vegas is, but really it’s just such a small community,” he said. “What are the odds of her father showing up in that medical team?”
The off-duty officer left for but a moment and reappeared carrying a backboard. The men loaded his daughter in the back of a pickup truck, and Haldeman sat by her side all the way to the hospital.
While there, Haldeman rediscovered the man shot in the leg whom he helped get to safety. He then took the effort to help the man reach his family.
Other first responders’ had difficulty doing what they aimed to do.
Interstate 15 shut down while Tuke was trying to escort the truck carrying several gunshot victims to the hospital. When they turned a corner to reroute, the caravan got stuck in traffic. One of the patients died en route to the hospital.
Tuke said he had to leave the patients in the care of law enforcement and return to the chaos.
“Which is tough,” he said. “[But] there was really nothing to do for her.”
Still, the first responders interviewed said they were proud to be of some help that horrific night and proud to be part of the Las Vegas community.
“We had one bad guy, and 25,000 good guys,” Klassen said. “That’s pretty good odds. I’ll take those odds.”
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LAS VEGAS SHOOTING AFTERMATH Healing garden springs up after Las Vegas shooting | 2:14
Volunteers have come together to construct the Las Vegas Community Healing Garden as a result of the tragic mass shooting that happened Oct. 1, 2017. Tom Tingle/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Nurses describe the chaos of tending to hundreds of wounded patients | 3:33
Nurses at University Medical Center describe treating hundreds of victims in the aftermath of the Las Vegas shooting that killed 59. Brett Kelman/The Desert Sun
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A small memorial is growing on the Las Vegas Strip in remembrance of the 59 people who died in the Sunday massacre. Andrea Ybarra-Rojas and her daughter, Anya, 7, explain why they stopped by Tuesday evening, Oct. 3, 2017. Tom Tingle/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Body-camera footage of shooting in Las Vegas | 3:00
Las Vegas Metro Police have released footage from the body cameras worn by officers responding to the scene of the shooting Oct. 2, 2017. Las Vegas Metropolitan Police Department
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LAS VEGAS SHOOTING AFTERMATH Emergency-room doctor describes helping victims of Las Vegas shooting | 1:21
Emergency Medicine Doctor Daniel Inglish of Sunrise Hospital and Medical Center in Las Vegas, talks Oct. 3, 2017, about working all night on victims of the Las Vegas shooting that were admitted to his hospital. Tom Tingle/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Las Vegas shooting: Former colleague gives blood in honor of friend killed at concert | 1:44
Paul Ford, a retired police sergeant from the Manhattan Beach Police Department, stands in line Oct. 3, 2017, to give blood in Las Vegas in honor of his friend, Rachael Parker, who was killed at a concert there Oct. 1. Tom Tingle/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Victim recalls Las Vegas shooting | 1:08
Brian Kip was at the music festival and said he ran after hearing and seeing gunshots spraying across the crowd on Sunday, Oct. 1, 2017. Video by Nick Oza/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Nurse helped Las Vegas wounded in hospital | 2:10
Jon Dimaya, a Las Vegas nurse, triaged victims of the Las Vegas massacre as they were admitted to Sunrise Hospital and Medical Center Sunday night, October 1, 2017, after a gunman opened fire on a country music festival. Tom Tingle/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Pray vigil at Las Vegas City Hall | 0:41
People attended a prayer vigil outside Las Vegas City Hall to honor the 59 people who died and more than 527 who were injured in the Las Vegas shooting on Sunday, Oct. 1, 2017. Nick Oza/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Man heard shots, helped concert goers | 1:23
John Hammond, who lives in an apartment complex very close to the location of the massacre at Mandalay Bay, recounts hearing the shots and then opening his apartment complex to concert goers running in fear down his street. Tom Tingle/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH Joe Thomas and Elizabeth Reitz describe hearing of the Las Vegas shooting | 2:20
Joe Thomas and Elizabeth Reitz give an emotional interview about hearing the news of their friends who were barricaded inside Mandalay Bay when the Las Vegas shooting occurred Sunday, Oct. 1, 2017.
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LAS VEGAS SHOOTING AFTERMATH Las Vegas shooting: Dixie GunWorx | 1:31
St. George gun shop owner Chris Michel said he sold a gun earlier this year to Stephen Paddock, the 64-year-old Mesquite resident believed to have been the gunman in a mass shooting late Sunday that left more than 50 people dead. David DeMille/The Spectrum & Daily News
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Arizona Republic reporter Yihyun Jeong is at Sunrise Medical Center in Las Vegas after the deadly mass shooting Sunday, Oct. 1, 2017. The facility has treated 180 victims, 14 of which have died, and has administered 50 surgeries. Nick Oza/azcentral
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LAS VEGAS SHOOTING AFTERMATH Witness to Las Vegas shooting | 2:39
Anthony Luca, 30, Las Vegas, NV, was attending the country music concert across the street from Mandalay Bay when gunshots rang out. He describes the chaos, running for cover and then helping a wounded man into an ambulance. Tom Tingle/azcentral.com
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LAS VEGAS SHOOTING AFTERMATH How the Las Vegas shooting unfolded | 2:17
A motion graphic explaining how the events unfolded when Stephen Paddock opened fire from his hotel room on concert goers at the Route 91 Harvest music festival near the Mandalay Bay resort and casino on the Las Vegas Strip. Ramon Padilla, Janet Loehrke George Petras, Jim Sergent USA TODAY